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Frequently Asked Questions

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• Can I request the same cleaner for every visit?

  We understand the comfort of having a familiar face in your home. While we strive to assign the same cleaner for each visit, there may be occasions when scheduling or availability requires us to send a different member of our exceptional team. Rest assured, every cleaner we send is highly skilled and dedicated to providing top-quality service!

• How do I prepare my home for a cleaning service?

  Preparing your home for our cleaning service is easy! Simply tidy up any cluttered areas to ensure our cleaners have easy access to surfaces and areas to be cleaned. We ask that you keep your pets in a separate area away from our cleaners while they work to ensure the comfort and safety of your pets. This will allow us to maximize our time and provide you with the best cleaning experience possible.

• What if my home is larger than 6000 sqft.?

  For homes larger than 6000 sqft., we offer customized cleaning solutions to meet your unique needs. The size and specific requirements of larger homes may vary, and we want to provide you with an accurate and tailored quote based on your home's specifications. Please give us a call at (404) 490-2670 or email us at support@northatlantamaids.com to discuss your cleaning needs and receive a personalized quote. Our friendly team is ready to assist you and create a cleaning plan that suits your home perfectly.

• What are things that you can’t clean or help with?

  We are unable to clean chemical or biological waste (including human and pet waste); areas where our service providers need to lift anything above 30lbs. to reach; high-up places which require a ladder to reach; outdoor areas and non-airconditioned spaces (like the garage, patio or attic); construction cleaning; excessive pet hair; removing paint and other construction messes; inside of washing machines or dishwashers; bug removal; detailed carpet and floor cleaning (beyond sweeping, mopping and vacuuming); light bulbs and other lighting fixtures; odor removal and remediation (removing strong odors from animal waste, smoke, or mold). The reasons for these are primarily for the safety of our service providers and/or because it simply needs a specialist to handle. Please help keep our team’s safe and be respectful of these prohibited items. Let us know if your cleaning needs any of the above so we can work with you on a solution.

• Is North Atlanta Maids insured?

  Yes, North Atlanta Maids is insured and bonded. We prioritize the safety and protection of our clients and employees. Our service providers carry comprehensive insurance coverage to provide peace of mind and ensure that both parties are safeguarded in the unlikely event of any incidents or accidents during cleaning services. We take every precaution to deliver exceptional service while maintaining a high level of professionalism and security.